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Frequently Asked Questions

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Shipping Information

What is the shipping time?

We strive to deliver your product to your address as soon as possible from the order date. You can track your shipment using the tracking number in the "My Orders" section of your account.

Is there a shipping fee?

No, there is no shipping fee. Shipping is free for all your orders.

Why is the shipping time so long?

Shipping time can vary depending on product availability, supplier location, and order volume. Some products are shipped directly from the manufacturer, which can extend the delivery time. However, we make every effort to deliver your products to you as soon as possible.

Will I be charged customs and import fees for my package?

No, we cover customs and taxes, and you will not be charged any fees. Shipping is free for all your orders.

Do you offer international shipping?

Yes, our company provides international shipping services. We offer our customers the opportunity to send their products to various countries worldwide. International shipping times and fees may vary depending on the destination country, product size, and weight. You can find more detailed information about international shipping options on our website or through our customer service.

Returns and Refunds

How is the return process carried out?

For product returns, you can use the "Create Return Request" option in the "My Account" section. Once your return request is reviewed and approved, you will receive instructions and a shipping label for the return process. You can complete the return by sending the product to the specified address along with its original packaging.

What is the duration of the return process?

Product returns are typically completed within 7 business days after approval. However, the return process may vary depending on bank transactions and credit card refunds. While we do our best to expedite the return process, we make efforts to provide you with information to accelerate the process with your bank.

Is there any charge for returns?

No, the return process is entirely free. There is no fee charged for product returns. We prioritize customer satisfaction and do our best to make the return process as hassle-free as possible.

How should I package the item for return?

When returning the item, you should ensure that it is packaged in its original undamaged and complete packaging. It is important to package the item in a way that provides extra protection during shipping to prevent damage. Returning the product with its original packaging will help expedite the return process and make it smoother.

Which payment methods do you accept?

We offer various payment methods on our website. In addition to common methods such as credit cards, debit cards, and electronic wallets, we also accept other payment options like bank transfers and EFT. You can choose your preferred payment method during the order process.

Shopbna.com

Shopbna.com is an online shopping site that offers trendy men's and women's clothing products. Our mission is to provide our customers with stylish and quality clothing options and to give them a unique experience in the fashion world.

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