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It is of great importance for us to deliver our customers' orders in the fastest and safest way. We would like to share the following information with you regarding our shipping and delivery process:
Shipping Time
"a. Processing and packaging of your orders are typically completed within 1-2 business days. This timeframe may vary depending on order volume and product preparation times.
b. Shipping times generally range from 3 to 7 business days. Delivery times may vary based on the shipping service provided by the carrier, the delivery address, and geographical location.
Shipping Fees
a. Shipping fees may vary based on the total amount of your orders. During the payment process on our website, you will be presented with a summary of the total shipping costs.
b. In some cases, we may offer free shipping on purchases exceeding a certain order amount. Such special offers and promotions will be announced on our website and through our marketing communications.
Delivery Address
a. When placing an order, ensure that you provide a correct and complete delivery address. Providing incorrect or incomplete addresses may lead to delivery delays or additional charges.
b. If you need to make any changes or corrections to the delivery address, please contact our customer service as soon as possible. We will do our best to accommodate changes, but changes may not be possible if the delivery process is already in progress.
Order Tracking
a. After your order is shipped, you will be provided with a tracking number. You can use this tracking number to monitor the whereabouts of your order and estimate the delivery date as provided by the shipping carrier.
b. You can find your tracking number in the "My Account" section or in the order confirmation email sent to you. Additionally, you can inquire about your tracking number by contacting our customer service.
Damaged or Lost Shipments
a. If you encounter any damage or loss during the delivery of your order, please contact our customer service immediately. We will do our best to assist you and resolve the issue.
b. Do not sign for the package without inspecting it upon delivery. If you find that the package is damaged or tampered with, please refuse the delivery and report the situation to the shipping carrier.
We strive to ensure that your orders reach you smoothly. If you have any questions or issues regarding the shipping and delivery process, our customer service will be happy to assist you.
"Shopbna.com is an online shopping site that offers trendy men's and women's clothing products. Our mission is to provide our customers with stylish and quality clothing options and to give them a unique experience in the fashion world.
