My Account
My Favourites
My Cart
Ensuring the fastest and safest delivery of our customers' orders is of great importance to us. We would like to share the following information regarding our shipping and delivery process:
Shipping Duration
a. Processing and packaging of your orders are generally completed within 1-2 business days. This period may vary depending on order volume and product preparation time.
b. Shipping duration typically ranges from 3 to 7 business days. The delivery time may vary depending on the service provided by the shipping company, the delivery address, and the geographical location.
Shipping Fees
a. Shipping fees may vary based on the total amount of your orders. At the payment stage on our website, you will be presented with a summary of the total shipping fee.
b. In some cases, we may offer free shipping for purchases exceeding a certain order amount. Such special offers and promotions will be announced on our website and in our marketing communications.
Delivery Address
a. When placing an order, please ensure that you provide the correct and complete delivery address. Providing incorrect or incomplete addresses may result in delivery delays or additional charges.
b. If you need to make any changes or corrections to the delivery address, please contact our customer services as soon as possible. We will do our best to make the necessary changes, but changes may not be possible if the delivery process is already underway.
Delivery Tracking
a. After your order has been shipped, you will be provided with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your order by the shipping company.
b. You can find your tracking number in the "My Account" section or in the order confirmation email sent to you. Additionally, you can inquire about your tracking number by contacting our customer services.
Damaged or Lost Shipments
a. If you encounter any damage or loss during the delivery of your order, please contact our customer services immediately. We will do our best to assist you and resolve the issue.
b. Do not sign for the package without inspecting it upon delivery, and if you find that the package is damaged or tampered with, please refuse the delivery and report the situation to the shipping company.
We strive to ensure that your orders reach you smoothly. If you have any questions or concerns regarding the shipping and delivery process, our customer services will be happy to assist you.
Shopbna.com is an online shopping site that offers trendy men's and women's clothing products. Our mission is to provide our customers with stylish and quality clothing options and to give them a unique experience in the fashion world.
